A Las Vegas birthday celebration meant to be a milestone night out instead turned into a widely shared cautionary tale about expectations, service, and the realities of nightclub bottle service. A woman who spent roughly $5,500 on a table at a high-profile Strip nightclub says the experience fell well short of what she believed she was paying for.
Background
Commercial growth advisor Brett Jansen chose Las Vegas to celebrate her 40th birthday during Memorial Day weekend. She booked bottle service at LIV nightclub inside the Fontainebleau resort, timing the night to coincide with a John Summit performance.
Jansen said she paid $4,000 for the table itself, which increased to about $5,500 after taxes, gratuity, and venue fees. She shared her experience in a TikTok video that has since gone viral, acknowledging upfront that some viewers might see her complaints as out of touch.
“But I have a beef with Las Vegas, specifically LIV nightclub,” she said in the video.
Expectations
Jansen said she was not new to bottle service and had previously booked tables at major clubs including Omnia in Las Vegas and Coco Bongo in Cancun. She said she worked with a host in advance to secure what she understood would be a balcony table in an owner’s suite with a clear view of the stage.
According to Jansen, she and her husband planned the night carefully, noting that they were genuine fans of the DJ performing and had set aside a budget specifically for the experience.
Service
Issues, she said, began when the champagne arrived. Jansen claimed the bottle of Moët Ice was warm when it was brought to the table.
She said the waitress poured the first round of drinks but then was largely absent for the remainder of the night. Jansen also described the vodka bottle as being too heavy for her to lift and pour herself, making the lack of service more noticeable.
Crowd
Although the table was roped off, Jansen alleged that security did not consistently enforce the restricted area. She said strangers repeatedly entered the booth and drank from her group’s bottles when members of her party stepped away.
According to Jansen, her husband had to repeatedly ask people to leave the table to prevent further disruptions.
Facilities
Another point of frustration involved restroom access. Jansen said that at other Las Vegas clubs, bottle service guests are typically escorted past long bathroom lines. At LIV, she said, that did not happen.
Instead, she said she waited in general admission lines that lasted up to 30 minutes, causing her to miss portions of the performance she had come to see.
She said she raised these concerns with her waitress more than once but saw no improvement.
Reaction
The video prompted a divided response online. Some viewers argued that the amount spent was not enough to warrant premium treatment at a venue where significantly higher table minimums are common.
Others defended Jansen, saying that regardless of price point, basic service expectations should be met.
A LIV host, identified as Zachary Mccabe, responded in the comments, acknowledging the frustration and saying that after fees, the total spend was closer to $5,600. He apologized for the experience and offered to personally ensure better service during a future visit.
Context
Jansen noted that she had a very different experience earlier that evening at Papi Steak, another venue associated with hospitality entrepreneur David Grutman. She described that dinner as exceptional and said she hoped the nightclub experience was an isolated issue.
She also mentioned that she is currently reading Grutman’s book on hospitality, adding to what she described as the irony of the situation.
As of publication, neither LIV Las Vegas nor Groot Hospitality has issued a formal statement regarding the incident.
| Detail | Information |
|---|---|
| Location | LIV Nightclub, Fontainebleau Las Vegas |
| Occasion | 40th birthday celebration |
| Total cost | About $5,500 |
| Issues cited | Service gaps, crowd control, restroom access |
| Performer | John Summit |
| Public response | Mixed, widely debated online |
| Status | No official venue response |
The incident has fueled broader discussion about bottle service expectations, pricing transparency, and customer experience at high-end nightlife venues. While opinions remain divided, Jansen’s account has resonated with many who say the experience raised reasonable questions about value and service standards.
FAQs
How much did the bottle service cost?
About $5,500 after tax, tip, and fees.
Where did the incident occur?
At LIV nightclub inside Fontainebleau Las Vegas.
What problems were reported?
Service delays, crowd control, and restroom access.
Did the nightclub respond?
A host replied online, but no official statement was issued.
Did the woman plan to return?
She said she does not plan to return.
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